Policies and Procedures
Discovery Lodging wants your Olympic Getaway to be as carefree as possible, starting with your reservation. That's why we created this detailed policy statement. We highly recommend reading all of the following information to avoid any confusion or misunderstanding. If you have questions or if we can be of assistance in any way, please give us a call.
Your Vacation
Rental
Heat, refrigerator, stove, microwave, toaster, coffee maker, washer
and dryer,wood for wood stove or barbecue pit, basic pots and pans,
dishes, flatware, utensils, telephone, Color TV, fire and smoke detectors,
bed linens, pillows, towels, washcloths, bath mats along with a starter
supply of bar soap, dish soap and paper goods to meet the homes maximum
occupancy. Some household items - such as needle and thread, flashlight,
candles, feminine hygiene products, etc. are left for your convenience.
Feel free to use what is needed and leave the rest. Our place is non-smoking
(meaning inside of the house.) Items that are NOT SUPPLIED typically
include charcoal and gas (when needed), cribs, laundry soap, or any
food item.
Rates
We offer seasonal rates that
are intended to accommodate a specified number of people. Additional
people will be charged at the rate of $20.00 - $50.00 daily, per person
(to be arranged prior to your visit.) If additional people or pets are
seen at the home , ( by the owners) the additional people will be charged
out at that rate number for the entire visit. When this occurs, we will
not take into consideration that
some may have only stayed for certain nights or days.
Reservations
Reservations that bracket the two seasons will be pro-rated
between the two rates. Christmas and New Years must be rented for at
least a 7day stay. Thanksgiving requires a 4 night minimum stay. A $75.00
reservation fee is collected (to be taken off of total package price,
at a later date.) We will hold reservations for five (5) days, pending
payment. Reservation fee is non-refundable if cabin is not rented. A
confirmation letter will be sent to you upon accepting to rent the cabin.
It will include your rental dates, total price, and a combination to
a lock-box which contains your entry key.
Payment and Cancellations
Fifty percent (50%) is charged to you ninety (90) days before
your arrival. (The reservation fee is part of the 50%.) Cancellations
from this time forward are subject to a fifty percent (50%) charge,
due to difficulty in acquiring new guests. The remainder must be paid
for by check or can automatically be charged to your credit card thirty
(30) days prior to your arrival date. If cancellation occurs thereafter,
there are no refunds or reschedules. For reservations made less than
thirty (30) days prior to check-in, full payment must be made immediately
by credit card or a next day mail service. A $25.00 service charge will
be added to any returned checks. For trip insurance, visit www.insuremytrip.com
Damage Deposit
A $500. damage deposit for
large groups (10 or more) will be put on hold on your credit card. This
deposit will be removed immedietely after finding the home in good standing
after your departure. When a deposit is not taken for smaller groups,
any damages will still be charged to the person who originally reserved
the home. This deposit will also be used for excessive cleaning after
departure; please see list
of expectations on refrigerator at the home. It states that dishes
are to be done, beds stripped and garbage put into outside cans, barbecue
cleaned and doggie "surprises" are picked up from the yard.
Trash Removal
All trash is removed at least every 5th day of your stay. Please do not allow outside containers to overflow due to bear, cougar and animal problems.
Maintenance
Everything possible is done to keep all equipment in good working order.
However, it is impossible to guarantee that all appliances, hot tub,
heaters, etc. will be in working order 100% of the time. We do guarantee
to correct all deficiencies as soon as possible during normal business
hours. There will be no refunds or adjustments for ANY maintenance problems.
Report all maintenance problems to the office. Management reserves the
right to perform scheduled exterior minor maintenance and/or emergency
interior maintenance during your stay with or without notice to you,
however, in the event maintenance must be performed we will do our best
to do so without inconvenience to you.
Hot Tub-Sauna-Lake
It is important to note that there are certain health risks that are
associated with the use of a hot-tub, spa, sauna and/or lake swimming.
This warning statement is part of the lease agreement. It is the responsibility
of the registered guest to inform anyone using these facilities during
the term of the stay of the potential hazards. All hot-tubs are sanitized
and replenished with chemicals prior to your arrival. Hot tub covers
are for insulation purposes and are not designed to support a person.
Do not stand or sit on hot tub covers, they will break and you will
be charged for replacement. PLEASE, put hot tub cover
back on after use.
Pet Policy
A minimum pet fee of $15.00 (daily, per pet) will be charged and guests
are responsible financially for any and all damages. Although not common,
cougars and wild animals have been spotted in the area. You may not
want to leave animals unattended outside.
Upon Arrival
Check-in time is 4:00 PM or after, although it may be possible to drop
off your things while we are still cleaning, with prior approval. To
ensure that you will have access when you arrive, we will provide you
with a combination to a lock box which contains your entry key. This
lock-box is located beside or on the front door of the cabin. For ease
of remembering, the lock-box number is generally the last four digits
of your phone number, unless you request that it be different.
Large Groups and Receptions
Please be aware that the capacity of the home cannot exceed
what the original agreement was. The number of people and pets staying
must be agreed upon before arrival. Additional people found on the premises
(during the day or evening) will be charged accordingly.
Check-out and Departure, 11:00 am or before.
We are sorry you have to leave at all, however, we must insist on a
11 AM check-out time. Please leave the cabin "broom clean" and in the
same order as your arrival except for linens. All dishes and cookware
must be washed and put away, garbage sealed in plastic bags provided
and BBQ grill clean. Leave lights, television, and other appliances
turned off. Leave all windows and doors locked. Pile linens, towels,
etc. on the shower floor or in the bathtub. Sorry, we must insist on
a prompt 11 am check-out, no exceptions, please.
Lost and Found
If you find you have left something behind, call our office and we will
try to locate the missing item(s). Due to the number of left items we
now need to charge $5.00 to return the item(s).
Television
At our Lake Sutherland and
Recreation Home, Satellite TV is provided for your entertainment pleasure.
Current movies can be rented through "Direct TV", provided that they
are paid for. To rent movies, push the guide button on the remote control.
Movie channels are located between 100-200. Follow directions on the
TV screen. The cost of the movie is printed on the TV screen and we
request that you leave payment at the time of your departure. We ask
that you honor this policy, so that it remains possible in the future.
A $10.00 additional charge (for each movie rented) will be posted to
your credit card, otherwise.
Web Site Info
We try our best to keep all info current on our web site. Changes of pricing, available dates
and/or all info on this site may have changed and should be considered a guide.
Thank You
The acceptance of this Policies and Procedure statement is indicated
by your renting of the cabin. We suggest that you bring the Policies
and Procedures statement and all paperwork with you while visiting the
house. Last but not least, please sign our guest book located at the
houses. Let us know what you think, what fun events you did or any suggestions
that you might have. We appreciate your patronage and hope you will
find a chance to visit with us over and over again. There is lots to
do in the area and we hope that you will have an enjoyable stay. You
might want to check out the local
newspaper on-line.
Thank You,
Brad and Kay Burlingame
Discovery Lodging |